Refund Policy

Requesting a refund

You may request a refund within seven days of purchase by contacting StreetLight Support or through the support/refund link provided by Paddle. Please have the email address used for the purchase and your order reference available, if possible. Do not send payment-card details or account credentials.

For purchases processed by Paddle, eligible refunds are processed through Paddle as Merchant of Record. StreetLight may initiate an eligible refund through Paddle following a customer request. Paddle buyer support also remains available for transaction and refund assistance.

Your consumer rights

This seven-day guarantee is voluntary and does not restrict any longer cancellation or refund rights available under applicable consumer law. Where applicable, Paddle’s transaction terms and statutory obligations also apply.

One-time pricing

TapeDeck™ Copier — $79 USD one-time.
Cassette Deck™ — $79 USD one-time.
TapeDeck + Cassette Deck Bundle — $120 USD one-time.

There is no subscription and no required renewal. Each purchase includes 12 months of product updates and standard support. The purchased licence does not expire merely because that included period ends.

Questions

For refund questions, contact StreetLight Support or Paddle buyer support. For installation, activation or technical help, contact StreetLight Support. See our Terms & Conditions and Privacy Policy.